Terms and Conditions
Website owner, the offering, and binding of Terms
This website is owned and operated by Mondiah Solutions Limited Liability Company. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors skincare products, in addition to, beauty and wellness content. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
Requirements to create an account
In order to use our website and/or receive our services, you must be at least be 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
Key commercial Terms offered to customers
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
In the case of subscription services, the fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.
Return and Refund Policy
Because our orders are handmade, no returns, refunds or cancellations are permitted for online orders. Therefore, ALL SALES ARE FINAL. If you receive the wrong item, please email us at email@example.com. Please include your name, order number, and images of the wrong item and the correct item will be sent within 3-5 business days.
Orders are usually processed within 3-5 business days from the time the order is placed.
PLEASE BE ADVISED: Due to the natural and preservative- free composition of our products, which are sensitive to higher temperatures, we will package your order in efforts to maintain characteristics of the product by preventing exposure to heat during high temperature seasons. We cannot guarantee that the product will not change composition by potentially melting if left or stored in a high temperature environment. We are not responsible for melted product so please consider this when placing your order. Although melting will change the consistency of the product, it will not change its effectiveness. Just let it cool and solidify quickly in your fridge to use.
Items that arrive damaged, please send an email to firstname.lastname@example.org. Please include your name, order number, and images of the damaged item. Replacements are sent out the next business day.
Mondiah Essentials is not responsible for lost or stolen packages. If you have not received your items due to any circumstance, please contact USPS to file a lost/stolen package claim. YOU WILL FILE A CLAIM WITH THE USPS AND THEY WILL REIMBURSE FOR LOST/STOLEN OR DAMAGED PACKAGES. IF YOU HAVE QUESTIONS WITH THE PROCESS, PLEASE EMAIL US.
Mondiah Essentials is not responsible for packages sent to the wrong address. Please ensure that the address entered is correct and complete before placing your order. If you place an order with an incomplete or wrong address, please send us an email immediately at email@example.com to have the address changed. However, if your order is already shipped, you will be responsible for re-shipping cost.
Retention of right to change offering
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
Ownership of intellectual property, copyrights and logos
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Mondiah Solutions Limited Liability Company. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
You recognize and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website.
Right to suspend or cancel user account
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment
You agree to indemnify and hold Mondiah Solutions Limited Liability Company harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
Limitation of liability
To the maximum extent permitted by applicable law, in no event shall Mondiah Solutions Limited Liability Company, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, Mondiah Solutions Limited Liability Company assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
Right to change and modify Terms
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
Promotional emails and content
You agree to receive, from time to time, promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.
Preference of law and dispute resolution
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of United States of America and state of Texas, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Fort Worth, Texas. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.